Customer satisfaction surveys are tricky. They’re especially tricky when a city of 1.3 million people asks its residents how satisfied they are with how their tax dollars are being spent, as Dallas does every two years. The 2023 edition was shown to the City Council on Wednesday, just as city staffers map out a multi-billion dollar bond program next year.
The city will have to navigate some of what appears to be contradictory: 62 percent of the 1,475 respondents say the city is an “excellent” or “good” place to live, but only 28 percent say they are “pleased with the overall direction that the city of Dallas is taking.” (About 53 percent responded in the affirmative in 2014.)
Overall, residents reported that they thought city services were either “excellent” or “good” for about two-thirds of the city’s categories. But only 29 percent agreed that they “receive good value for the city of Dallas taxes I pay.” (About 44 percent responded in the affirmative in 2014.)
Dallas fares well when compared to the other major cities that also asked the ETC Institute to conduct a survey. (The ETC keeps its findings in a handy database for everyone it does business with.)
Each of the 14 Council districts clocked 100 or more respondents. (Most districts averaged about 7 percent of the total response, while White Rock Lake and East Dallas in District 9, represented by Paula Blackmon, was the outlier with 8.3 percent.)
Overall, 66 percent of Dallasites rated their neighborhood as an excellent or good place to live, and 62 percent said Dallas was an excellent or good place to live. (Only 7 percent reported it as “poor.”)
Some of the key takeaways: